Coronavirus Update

We’re back for FUN!

The safety and wellbeing of our guests has always been our number one priority during this time so we’re very excited to announce we're back open.

While we’ll be operating a little differently, we can’t wait to welcome you back!

We know you’ll all be excited to join us, but we do ask if you or anyone from your family is feeling unwell, please do not visit the park.

If you do show any COVID-19 symptoms we do have the right to refuse entry, which we’d hate to do! So please make sure you’re feeling 100% before you visit.

Aussie World's entry requirements may change in line with any Department of Health directives.

Some changes to expect:

New Hours

Thursday to Sunday
10am til 3pm

Online only!

Due to current restrictions all tickets will need to be purchased online in advance.

Please get in touch if you cannot purchase online and one of our friendly staff will give you some options!

Contactless payments!

We encourage contactless payments throughout the park.

Our ATM’s on site are currently not open for use.

Increased Wait Times

While we’ll try to keep wait times down! We have additional procedures in place to keep our guests safe including operating our rides at half capacity and increased sanitisation processes that we need to comply with.

This is part of our COVID safe plan approved by the Queensland Government, you can see our full plan here!

Increased Sanitisation

Each of our rides will be sanitised on the hour,  some attractions like Mini Golf and the Illusionarium and Side Show Alley will be sanitised after each use. Guests will also be asked to use the hand sanitiser before and after each ride.

There will also be increased sanitisation of high traffic touch points throughout the park and our attractions. You can see where these are on our park map!

If you are allergic or sensitive to particular hand sanitiser we encourage you to bring your own.

Social Distancing

Guests will need to adhere to 1.5 metre physical distancing throughout the park.

Team Hygiene and Wellbeing

Any team member who is not well is asked to stay home and be tested for COVID-19.

All our team members maintain the highest standard of personal hygiene and comply with all health and safety guidelines.

Some rides and attractions won’t be operating!

A few of our rides and attractions will not be operating until further notice including the Giant Slide and Mayhem Maze and for the time being there will be no shows or roving entertainment.

Some FAQ's:

What date are you reopening?

We’ll be officially opening from July 2nd!

I have day pass that expired while you were closed will this be extended?

Of course! We have extended these passes for six months for you to use!

Due to the current COVID-19 measures we have in place we’ll need you to indicate the date you’d like to visit. Please click here to let us know that date you’d like to book.

I’ve booked the wrong date to visit! Can I change this?

Of course! Click here to rebook your visit.

I purchased the $99 Family Pass offer and haven’t visited yet?

No worries! We have extended the redemption dates for these passes until the 11th December 2020 but are not valid for redemption during 27/06/20 til 20/07/20 and 18/09/20 - 6/10/20.

We just need you to let us know the date you’d like to visit! Please rebook here!

I purchased a ticket through a third party reseller (e.g. ExperienceOz) what can I do?

Please contact them directly.

Can I buy a ticket at the gate?

For the time being we are only accepting online bookings, please book ahead before your visit.

Do you still accept companion cards?

We still accept companion cards! If you can pre-purchase tickets for your client or family member and show your card on entry for free admission. We will just need you to fill out your details on arrival for contact tracing.

If you are in a larger group, we’d encourage you to make a group booking in advance to save time at the gate.

Will all your rides be operational?

In the interest of guest health and safety the following rides and attractions will not operate:

  • Giant Slide
  • Fun Worx
  • Mayhem Maze
  • Shows and Roving Characters.
Will there still be seating available around the park for guests?

Yes there will be seating available and spaced according to Queensland Health guidelines.

Can I still exit the park throughout the day?

Yes you can, we will offer you a pass out so you can come and go as you please.

How will the café operate for food and beverages?

Guests can order food and beverage on their smartphone! The best part about this is that you can do it while in the park and we’ll text you once it’s ready. No need to wait around!

The café will still be open for guests to dine in as well.

What are my payment options throughout the park?

Aussie World will be a cashless business during this time. Guests can pre-purchase online or pay by card on the day.

Why do I need to provide my personal details upon entry to the park and how long do you keep them on file?

Queensland Health Guidelines stipulate that all businesses need to take guest details. In the unlikely event that a COVID-19 case visits the park those guests whom entered on the day can be notified. The details will be kept securely on file for a minimum of 56 days as per government regulations.

If I am a vulnerable customer considered ‘at risk’, should I attend the park?

Unfortunately not! Vulnerable customers (those who are identified as ‘at risk’) are recommended not to attend the premises until Queensland Health advises it is safe to do so.

Vulnerable customer who are comfortable attending the premises are advised to take their own additional safety precautions and are notified that the business cannot guarantee their safety.

Are guests allowed to wear face masks whilst riding?

You are welcome to wear a face mask if it is securely fastened.

Will Aussie World provide hand sanitiser for guests?

There will also be increased sanitisation of high touch points throughout the parks and attractions. You can see where these are on our park map!

If you are allergic or sensitive to particular hand sanitiser we encourage you to bring your own.

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